FAQ 2 -- Log in

Why can’t I log in? Why is the game crashing/lagging?

Dear Sir, 

 We are sorry for any inconvenience caused by the game/connection error. Please try these steps:

  1. Pull up the device’s process manager and close the program you don’t want to use to free up memory.
  2. Restart your device and the game.
  3. Update your game version.
  4. Check to see if your device has enough available storage space, because lack of space will cause crashes, slow running and so on. Enter the device storage space to check if your storage space has removed any unnecessary applications, videos or other large files.
  5. Make sure your connection is stable (connected to Wi-Fi, 3G or 4G). You can also reset your connection by turning Airplane Mode on and off.
  6. If the game server is under maintenance, please try again after the maintenance finishes.

We will continue optimizing the game for a better experience.

 Thanks for your support.

 SonetGame ROT Team

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